Refund policy
Effective Date: August 2026
At 7LEATHERS, every product is handcrafted with genuine leather and made to the highest standards. We want you to be completely satisfied with your purchase.
Returns
- We accept returns within 7 days of delivery for unused, unaltered items in their original condition and packaging.
- Custom or personalized orders are non-returnable unless there is a manufacturing defect.
- Items showing signs of use, scratches, or damage caused after delivery will not be accepted.
Exchanges
- Exchanges are accepted within 7 days of delivery for size or color variants, subject to availability.
- Contact us at support@7leathers.com to initiate an exchange.
Refunds
- Once your return is received and inspected, we will notify you of approval or rejection.
- Approved refunds are processed within 5–7 business days to your original payment method.
- Shipping charges are non-refundable.
Damaged or Defective Items
- If you receive a damaged or defective product, contact us within 48 hours of delivery at support@7leathers.com with photos of the item.
- We will arrange a replacement or full refund at no additional cost.
How to Initiate a Return
- Email support@7leathers.com with your order number and reason for return.
- Our team will respond within 24–48 hours with return instructions.
- Ship the item back using a trackable courier. Return shipping costs are borne by the customer unless the item is defective.