Shipping policy
Effective Date: August 2026
At 7LEATHERS, every order is carefully crafted and packed before dispatch. Please read our shipping policy to understand timelines and processes.
1. Processing Time
- Standard orders are processed and dispatched within 3–5 business days.
- Custom or personalized leather goods require 7–14 business days for crafting before dispatch, depending on complexity.
- Orders are not processed on Sundays or public holidays.
2. Shipping Rates & Delivery Estimates
| Destination | Estimated Delivery |
|---|---|
| Within India | 4–7 business days |
| South Asia (SAARC) | 7–14 business days |
| USA, UK, Europe | 10–18 business days |
| Rest of World | 14–21 business days |
- Free shipping on domestic orders above a set threshold (configure in your Shopify shipping settings).
- International shipping rates are calculated at checkout based on weight and destination.
3. Custom & Personalized Orders
- Custom orders (monogramming, bespoke sizing, special finishes) are made-to-order and require additional lead time.
- Once a custom order enters production, it cannot be modified or cancelled.
- Custom orders will be shipped after quality inspection and approval.
4. Order Tracking
- A tracking number will be shared via email once your order is dispatched.
- You can track your order through the courier's website or via the link in your shipping confirmation email.
5. Packaging
- All 7LEATHERS products are packed in premium, eco-conscious packaging to ensure safe delivery and a memorable unboxing experience.
6. Customs & Import Duties (International Orders)
- International customers are responsible for any customs duties, taxes, or import fees levied by their country.
- 7LEATHERS is not responsible for delays caused by customs clearance.
7. Lost or Damaged Shipments
- If your order arrives damaged, contact us within 48 hours of delivery at support@7leathers.com with photos.
- For lost shipments, please allow up to 5 business days beyond the estimated delivery date before contacting us, as delays can occur.
- We will work with the courier to resolve the issue and arrange a replacement or refund where applicable.
8. Contact
- For shipping queries, reach us at support@7leathers.com — we typically respond within 24–48 hours.